Last updated: 4 June 2026 · Version 1.1
These Terms and Conditions ("Terms") govern your access to and use of our website, web application, mobile application and any related services, together referred to as the "Platform".
The Platform is operated by Vortrix Labs Limited, also referred to as "Vortrix Labs", "Vortrix", "we", "us" or "our". Vortrix Labs Limited is a private limited company registered in England and Wales under company number 16928024, with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
Vortrix Labs produces AI-powered productivity tools for small businesses and study tools for students and professionals. We provide these services through Vortrix Education and Vortrix Business.
Vortrix Education provides students and professionals with access to AI-powered Copilot tools, study resources, revision support, learning materials and other educational services.
Vortrix Business helps small and mid-sized businesses work smarter by giving them AI-powered support for planning, operations, research, communication, automation and client delivery.
By creating an account, accessing or using the Platform in any way, you confirm that you have read, understood and agree to be bound by these Terms and by any additional terms, policies or notices we refer to in these Terms, including our Privacy Notice, Cookie Policy and any Acceptable Use Policy.
If you do not agree with these Terms, you must not use the Platform.
We may update these Terms from time to time. When we do so, we will change the "Last updated" date above and may provide additional notice, for example by email, in-product notice or prominent notice on the Platform. Your continued use of the Platform after changes take effect means you accept the updated Terms.
The Platform is intended for educational, productivity, planning, research, communication, automation and business support purposes only. It does not constitute professional, legal, medical, financial, tax, regulatory, accountancy, insurance, safeguarding, mental health or other regulated advice.
2.1 You must be at least 13 years old to use the Platform.
2.2 If you are aged 13 to 15, you must have permission from your parent or legal guardian to use the Platform, and your parent or guardian must have read and agreed to these Terms on your behalf. We may request reasonable evidence of such consent.
2.3 If you are aged 16 or 17, you should only use the Platform if you understand these Terms and have any permission required by applicable law or by your parent, guardian, school, college, employer or other relevant organisation.
2.4 By using the Platform, you confirm that:
We may suspend or terminate your account if any information you provide is inaccurate or if we reasonably believe you have breached these Terms.
3.1 You may need to register for an account to use some or all of the features on the Platform. You agree to keep your login details, including any password, confidential and not to share them with anyone else. You are responsible for all activities carried out under your account.
3.2 If you believe your account has been compromised, you must notify us promptly at support@vortrixlabs.com.
3.3 We reserve the right to refuse, reclaim or change any username if we reasonably consider it to be inappropriate, offensive, misleading, unlawful, confusing or likely to infringe another person's rights.
3.4 You are responsible for ensuring that any device, browser, network, software or third-party account you use to access the Platform is secure and under your control.
The Platform enables students, professionals, small businesses and mid-sized businesses to use AI Copilots and related tools to support learning, productivity and business activities.
Vortrix Education may include, without limitation:
Vortrix Business may include, without limitation:
You understand and agree that:
The Platform, including its underlying software, architecture, text, graphics, logos, interfaces, features and functionality, and any content we provide, together referred to as "Platform Content", is owned by us or licensed to us and is protected by copyright, trade mark and other intellectual property rights.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform and Platform Content for your own personal, educational or internal business purposes, depending on the plan or service you use.
You must not, without our prior written consent:
We reserve all rights not expressly granted under these Terms. Unauthorised use may result in account termination and/or legal action.
You may upload, post or otherwise submit content to the Platform, including notes, documents, questions, messages, recordings, business documents, client materials, prompts and other materials, together referred to as "User Content". You remain the owner of your User Content.
You grant us a worldwide, non-exclusive, royalty-free licence, with the right to sub-license to our service providers, processors and sub-processors as described in our Privacy Notice, to use, host, store, reproduce, modify, adapt, translate, analyse and otherwise process your User Content for the purposes of:
We do not use your User Content to train third-party generative AI models. Where we improve our own systems, for example evaluation, safety filters, system prompts, product features or service quality, we do so using aggregated or anonymised signals where reasonably possible.
Where Vortrix learns from your identifiable account activity, prompts, preferences, uploaded materials or usage history, that learning is used to improve your own account experience and is not used to personalise another user's account.
This licence terminates automatically when you delete the relevant User Content or your account, except where we are required or permitted to retain certain records by law, for legitimate business reasons, for payment and tax records, for security, for legal claims, or for anonymised or redacted safeguarding records.
You confirm that:
We may remove or restrict access to User Content that we reasonably believe breaches these Terms or applicable law.
You agree that you will not use the Platform:
We may monitor use of the Platform as reasonably necessary to operate and protect the Platform, maintain safety, prevent misuse, support safeguarding, and ensure compliance with these Terms.
We may offer a free plan and one or more paid subscription plans, for example a "Pro" or premium plan. Each plan may have different features and usage limits, such as:
We will describe current plans and pricing on our website or within the Platform. We may change plans, features and limits from time to time, but any changes to paid plans will not apply to you until your next renewal period, unless stated otherwise when you upgrade or change plan.
Where you purchase a paid subscription:
Subscriptions are typically billed in advance on a recurring basis, for example monthly or annually, and will automatically renew at the end of each billing period unless you cancel in accordance with section 8.
Prices for our plans are shown on the Platform. We may change our prices from time to time; any changes will apply from the next billing period after we notify you.
Depending on your location, VAT or other applicable taxes may be added to the price in accordance with UK law and relevant tax rules.
All payments are processed securely by our payment provider or providers, and we do not store your full payment card details on our own systems.
All payments are non-refundable except as required by law or as expressly stated in any refund policy referenced in the Platform.
We may offer student discounts or other offers to eligible users, which may require verification of student status, for example by confirming a university or sixth-form email address or other documentation. Specific details will be provided at the time of the offer and may change or be withdrawn at any time.
We may also offer business trials, promotional offers, early access plans, beta access, launch discounts, or custom business arrangements for Vortrix Business. Any specific terms will be provided at the time of the offer and may be subject to additional terms.
If you access the Platform via a mobile app downloaded from the Apple App Store or Google Play Store, the following additional terms apply.
Mobile subscriptions purchased through the App Store or Play Store are billed by Apple or Google under your Apple ID or Google account, not by us. Cancellations, refunds and auto-renewal settings for mobile subscriptions are managed through your Apple or Google account settings. Sections 7.1, 7.2 and 8.1 of these Terms apply to web subscriptions only.
If you use our iOS app:
You may cancel your subscription at any time via your account settings or by contacting us at support@vortrixlabs.com. If you cancel, your subscription will remain active until the end of your current billing period, and you will not be charged for subsequent periods.
We do not offer partial refunds for unused portions of a billing period unless required by law or expressly stated otherwise.
If you are a consumer in the UK or EU, you may have a statutory "cooling-off" period for certain online purchases. Any such rights will be explained at the point of purchase and are subject to applicable law, for example where digital content is supplied immediately and you consent to losing the cooling-off right.
We may suspend or terminate your access to the Platform or your subscription if:
Where reasonable, we will give you notice before suspension or termination. However, we may act immediately where necessary to protect other users, children or young people, our systems, our legal interests, safeguarding interests, or the integrity of the Platform.
Any refund terms, for example a money-back guarantee if offered, will be set out on our website or presented at the point of purchase and should be read together with this section. Nothing in these Terms affects your statutory consumer rights under UK law.
We aim to provide a reliable Platform with high availability, but we do not guarantee that the Platform will always be available or uninterrupted.
From time to time:
We will use reasonable efforts to notify you of major changes where they are likely to have a significant impact on your use, but we may not always be able to do so in advance.
We will not be liable to you for any unavailability, modification or suspension of the Platform, except to the extent required under applicable law.
The Platform may link to or integrate with third-party websites, apps, services, content or resources, for example payment providers, authentication services, AI providers, calendar services, email providers, observability tools or content sources. We do not control and are not responsible for third-party services or content.
Your use of third-party services is subject to their own terms and privacy policies, which you should review carefully. We are not responsible for any loss or damage arising from your use of third-party services.
Where a third-party service is used to provide part of the Platform, our use of personal data will be explained in our Privacy Notice.
We are committed to protecting your personal data. Our Privacy Notice explains how we collect, use and share your personal data and your rights under applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
By using the Platform, you acknowledge that your personal data will be processed in accordance with our Privacy Notice, which is incorporated into these Terms by reference.
If you submit personal data relating to another person, you confirm that you have obtained all necessary permissions, consents or other lawful basis to do so.
We may send you transactional and service communications, such as password resets, security notices, payment confirmations, account notices, service updates and important Platform information.
Where you opt in, we may send you newsletters, product updates, educational content, business productivity content, offers, promotional messages and other marketing communications. Newsletters and marketing communications will only be sent to users aged 13 and over. Where communications are sent to users under 18 years of age, they will be age-appropriate and suitable for the relevant age group.
Where you have opted in, we may also send marketing or promotional content on behalf of selected third parties if we consider it beneficial or of potential interest to you. We will not share your personal details with those third parties for their own advertising or marketing purposes unless we update our Privacy Notice and have a lawful basis to do so.
You can unsubscribe from newsletters or marketing communications at any time by using the unsubscribe link in the relevant email or by contacting us.
The Platform and all content, including AI-generated content, are provided on an "as is" and "as available" basis, without any guarantees, conditions or warranties of any kind, whether express or implied, except to the extent that such warranties cannot be excluded by law.
Without limiting the above, we do not warrant that:
You are responsible for verifying all outputs and deciding how to use them.
None of the information provided on or via the Platform constitutes professional advice, including legal, medical, financial, tax, accountancy, regulatory, insurance, safeguarding, mental health, academic, exam, career or business advice. You should not rely solely on the Platform when making important educational, career, commercial, legal, financial, health, safeguarding or professional decisions.
For business users, you are responsible for applying your own professional judgement, reviewing outputs before using them with clients or third parties, and ensuring that any use of outputs complies with applicable laws, contracts, policies, professional duties and industry standards.
Nothing in these Terms is intended to limit or exclude any statutory rights or warranties that cannot be excluded under UK law.
Nothing in these Terms limits or excludes our liability:
Subject to the above, to the maximum extent permitted by law:
If you are using the Platform as a business user or on behalf of an organisation, you agree to indemnify, defend and hold harmless us and our officers, employees and agents from and against any claims, losses, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with:
If you are a consumer, this section applies only to the extent permitted by applicable consumer protection law.
We may, at our own expense, assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claim.
If the Platform allows you to post reviews, ratings, comments or other public content:
If you provide us with feedback, suggestions or ideas about the Platform, referred to as "Feedback", you agree that we may use such Feedback freely without obligation to you, including to improve the Platform, develop new features, improve safety, improve AI output quality and enhance Vortrix Education or Vortrix Business.
You waive any claims relating to our use of such Feedback to the extent permitted by law.
These Terms apply from the time you first access the Platform and continue until terminated by you or us.
You may stop using the Platform at any time.
You may request to delete your account via the Platform, where this option is available, or by contacting us.
When you request account deletion, your account and all of its contents will first be placed in an inaccessible state for 72 hours. This includes:
During the 72-hour period, you may reverse the deletion request and restore access to your account.
After the 72-hour period ends, your account and its contents will be permanently deleted from our active systems and the deletion will be irreversible, subject to the limited exceptions explained in our Privacy Notice.
We may retain limited information where required or permitted by law, including:
We may terminate or suspend your access in accordance with section 8.2. Upon termination for any reason:
Vortrix includes safety features designed to reduce the risk of harmful, unsafe or inappropriate AI interactions, especially for younger users.
If you are under 18, you agree to use the Platform responsibly and to speak to a trusted adult if anything you see, receive or experience on the Platform worries you.
Parents and guardians are responsible for supervising the use of the Platform by children and young people under their care, where appropriate.
Where we reasonably believe there is a safeguarding concern, risk of harm, abuse, exploitation, self-harm, danger to a user, or danger to another person, we may take appropriate action. This may include:
If you have a safeguarding concern, contact safeguarding@vortrixlabs.com. If you or someone else is in immediate danger, contact emergency services on 999.
These Terms and any dispute or claim relating to them, including non-contractual disputes or claims, are governed by the laws of England and Wales.
If you are a consumer, you and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are resident in another part of the UK, you may also bring proceedings in your local courts.
If you are a business user, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, the Platform or your use of the Platform.
We may update or change the Platform and these Terms from time to time to reflect changes in law, technology, our business, our services, our AI providers, our data practices, safeguarding requirements, marketing communications, user needs or commercial arrangements.
Where changes are significant, we will take reasonable steps to notify you, for example via email, in-product notice or by displaying a notice in the Platform. If you do not agree to the updated Terms, you should stop using the Platform and cancel any subscription.
If you have any questions about these Terms or wish to make a complaint, you can contact us at: